Frequently Asked Questions
Everything you need to know about our artisanal craftsmanship and services.
Where are TLB Mallorca shoes manufactured?
All our footwear is handcrafted in our own factory in Inca, Mallorca (Spain), using traditional techniques and the finest European leathers.
What is the difference between the Mainline and Artista collections?
While both use Goodyear welt construction, the Artista line features bespoke-level details including beveled waists, high stitch density, and tighter heel blocks for a more refined silhouette.
Do you offer international shipping?
Yes, we ship worldwide via express courier services. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I determine my correct size?
We use UK sizing. We recommend referring to our comprehensive size guide or contacting our customer service team for personalized advice based on the specific last of the shoe.
What is your return policy?
We accept returns within 14 days of delivery, provided the shoes are in unworn, pristine condition and in their original packaging. Please note that Made-to-Order items are non-refundable.
Can my TLB Mallorca shoes be resoled?
Absolutely. Because we use Goodyear welt construction, our shoes are designed to be fully resoled by a professional cobbler, ensuring they last for many years.